Support

Need help with AI Academy? Email john@bsoedu.org and we'll get back to you.

Common questions

How do I sign in?

Tap Sign in, then Sign in with Microsoft, and use the account your programme gave you (for example an @teenskills.co.uk or @bsoedu.org address). If Microsoft asks "Are you trying to sign in to AI Academy?", tap Continue.

I can't see a course I expected

Courses are assigned by programme. If something is missing, email us with the account you sign in with.

My progress isn't showing

Progress is saved to your account and syncs between devices. Make sure you're signed in with the same account on each device. The first load can take up to 30 seconds while our server wakes up.

How do I check a certificate is genuine?

Open the certificate's verification link, or go to /verify/ followed by the certificate ID on this website.

How do I delete my data?

Email us from the account you use with AI Academy and we'll delete your progress and data. See our Privacy Policy.

How do I manage or cancel a subscription I bought on the website?

Paid in pounds (Stripe): go to your Stripe subscription page, enter the email you subscribed with, and follow the link Stripe emails you. Paid in naira (Paystack): use the "manage subscription" link in Paystack's subscription email. Or email us and we'll help.